| Course label : | Management of complex problems (Problem-solving tools and methodology) |
|---|---|
| Teaching departement : | ESO / Business and Society |
| Teaching manager : | Madam AMIRA CHAABANE |
| Education language : | |
| Potential ects : | 0 |
| Results grid : | |
| Code and label (hp) : | ENSCL_CI_M7_7_2_1 - Outils & méthod. résol. probl. |
Education team
Teachers : Madam AMIRA CHAABANE / Mister EMMANUEL CASTELAIN / Mister REMI BACHELET
External contributors (business, research, secondary education): various temporary teachers
Summary
For the course: The topics covered are (to be reviewed by Valï¿œrie Bachelet) - Quality fundamentals - Methods, fields and tools - Quality professions For the seminar: "One-minute restaurant" case study - Collaborative work by student teams Micro-lessons given at the same time as the tools are applied - Problem formulation: the five Ws (who, what, where, when and why) - Organise/lead a brainstorming session - Collect data/data visualisation - Prioritisation - Pareto diagram - Implement a cause-effect diagram/Ishikawa - Concrete/practical advice for each phase The case study materials are written in English.
Educational goals
At the end of this course, students should have: - A basic knowledge of quality and its tools - Experience with the problem solving approach
Sustainable development goals
Knowledge control procedures
Continuous Assessment
Comments: To start, each team receives a mark:
- Performance: speed, completeness in data processing
- Validity of analyses and action plans provided
- Conclusion and proposals for actions to be taken at each stage
Then student's individual marks vary based on:
- Contribution made to the group
- Presence
Online resources
Students must come to class with a computer that can access the Internet.
Pedagogy
Work is done collaboratively on slides shared between team members.
Sequencing / learning methods
| Number of hours - Lectures : | 2 |
|---|---|
| Number of hours - Tutorial : | 8 |
| Number of hours - Practical work : | 0 |
| Number of hours - Seminar : | 0 |
| Number of hours - Half-group seminar : | 0 |
| Number of student hours in TEA (Autonomous learning) : | 0 |
| Number of student hours in TNE (Non-supervised activities) : | 0 |
| Number of hours in CB (Fixed exams) : | 0 |
| Number of student hours in PER (Personal work) : | 0 |
| Number of hours - Projects : | 0 |
Prerequisites
No prerequisites