| Course label : | Quality |
|---|---|
| Teaching departement : | ESO / Business and Society |
| Teaching manager : | Mister THIERRY FRICHETEAU |
| Education language : | French |
| Potential ects : | 0 |
| Results grid : | |
| Code and label (hp) : | LA2_A_IG_ING_QUA - Qualité |
Education team
Teachers : Mister THIERRY FRICHETEAU
External contributors (business, research, secondary education): various temporary teachers
Summary
Presentation of Quality approaches, tools, and practices through a company case study Presentation of ISO Standards, quality methods and tools, problem solving methods, presentation and use of quality tools, and implementation through a company case study. - Quality Concept, Management Indicators, Kano Model, Deming Wheel, PDCA Cycle, Non-Quality Cost, Quality Management, Quality Approach, Gigout Model, ISO 9000 Definitions, ISO 9000 Models, ISO 9000 Standard, ISO 9001 Requirements, Functional Process Logic Definitions, Continuous Improvement Approach, ISO 9004, Quality Documentation, Quality Certification Process, - Quality tools, 7 classic tools: ￜ Scorecard, Defect Concentration Diagram, Histogram, Fish Bone Diagram (cause / effect, Ishikawa), Correlation Diagram, Pareto Diagram, Control Chart - Group work tools: - Brainstorming, Weighted Vote, Strengths/weaknesses diagram, QQOQCP, Problem solving approach, Small steps method, QFD, Deployment of the Quality function, House of Quality, FMECA - Fundamental Principles of Quality in Production, Self Quality, Just Necessary, Kanban, Value Analysis, Kaizen - Quality Methodologies: Kaizen, 5 S, Kanban, SMED, TPM, Hoskin Kanri,, OPT, FAST, Value Analysis, Statistical Process Control MSP ,Receipt Control, Double Sampling, - Summary of a standard Quality Plan.
Educational goals
At the end of the course, the student will be able to: - Participate in a company's quality approach - Implement a problem-solving method - To manage a "quality" group in order to identify a problem, investigate its causes, and decide on a solution Contribution of the course to the competency framework; at the end of the course, the student will have progressed in: - Understand a problem, search for causes and solutions - Understand the issues, objectives of a project - Choose and define an analysis method - Lead a working group - Implement a quality approach Working knowledge: - Approach to ISO Standards - Problem solving method - Presentation and implementation of quality tools Skills developed: - Group work, group communication, decision making - Search for causes, then solutions
Sustainable development goals
Knowledge control procedures
Continuous Assessment
Comments: work on a practical case of quality improvement in a company situation, group work, report submission, analysis of the use of quality tools
Online resources
Course materials provided
Pedagogy
Magistral course,, TD around a practical case deriving from the world of entrepreneurship
Sequencing / learning methods
| Number of hours - Lectures : | 12 |
|---|---|
| Number of hours - Tutorial : | 12 |
| Number of hours - Practical work : | 0 |
| Number of hours - Seminar : | 0 |
| Number of hours - Half-group seminar : | 0 |
| Number of student hours in TEA (Autonomous learning) : | 0 |
| Number of student hours in TNE (Non-supervised activities) : | 0 |
| Number of hours in CB (Fixed exams) : | 0 |
| Number of student hours in PER (Personal work) : | 0 |
| Number of hours - Projects : | 0 |